We offer a range of outsourced Service Desk options for in-house IT teams from over-spill services, 1st line support or 3rd line escalation to fully outsourced services for complete Service Desk support.
Who we help and what we do
Our clients cover all markets including organizations with offices around the world. We’ll provide support that will meet your requirements perfectly.
We offer a range of Service Desk options, from a fully outsourced operation to particular aspects, such as over-spill services, 1st line support call management and troubleshooting, or an expert 3rd line escalation resource for your own IT support team.
If you prefer, we can integrate with your ICT team so your end-users need never know that we’re not a part of your business or that the support is outsourced.
1st Line Support
3rd Line Support
Service Desk features at a glance
Outsource all or part of your needs
Advanced ticketing processes
Unlimited use of our support service
Easy ticket creation, transparent progress and reporting
Be ahead of the game with monitoring
Get in touch
Interested in our services or need advice? Our expert team are here to help.
Whether you call it a Help Desk or a Service Desk, maintaining an efficient and comprehensive support process in house is costly and time consuming, and there are issues covering absence, and experienced staff moving on, so it makes sense to outsource some or all of the function.
Many clients outsource a part of their own service desk, such as front line (level 1) to us, in order to take advantage of our advanced ticketing capabilities, or their escalation process so they have specialist expertise.
Any time you have an issue with your ICT you can be certain that it will be dealt with quickly, efficiently, transparently (so you know whats happening), and with expertise. We also give you numerous ways to create a support ticket and monitor progress.
An outsourced service desk will raise the perception of IT with your end users. The efficiency, comprehensive cover and management provided will increase user satisfaction and create a positive impression in respect of the way that support is run.
Part of the fast, efficient resolution of these issues is down to the expertise and experience of our technical team, as individuals and collectively through our knowledge base.
Specialist resource on-hand
The cost of training your own staff in all areas of ICT can be prohibitive, and through economies of scale we can offer technical resource at a fraction of the cost. You can also take advantage of the flexibility we offer and scale your support resource with your business. It is the perfect answer to handling any backlogs or overflow that your internal Help Desk may be experiencing.
All of these factors will help you keep the costs of ICT down and productivity high. In addition our cost model is based on transparent pricing (agreed in advance with no hidden costs) and monthly payments, so you can plan and budget more effectively.
If you have your own IT resource they are freed up to focus on more strategic business-focused ICT projects, or on any bespoke systems that you may be running. Plus, absences and breaks are always covered. Lastly, your use of office space will be lower and this could be important if your business is growing.
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